Event Specific Terms & Conditions

Purchasing Events Passes / Wristbands

Packages for our weekender can be purchased from www.dxboverload.com, our listed authorised reps, sub-promoters or bank payment upon instructions from the DXB Overload team. Packages purchased from other sources are void, and entry will be refused at all events. DXB Overload will not be liable under these circumstances. Payment options may be offered; we ask that customers stick to the guidelines provided and critical dates for deadlines. Information will be shared accordingly at regular intervals. Failure to follow the guidelines provided, as per the T&Cs of the event, could lead to customers incurring additional charges, and in extreme circumstances, the booking will be forfeited.

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Refunds 

With regards to Refunds for DXB Overload, “Us,” “We,” and “Our” means DXB Overload.

These terms and conditions (“T&Cs”) apply to customers and/or their respective representatives, employees, vendors, brand partnerships, and subcontractors. We encourage you to thoroughly review the terms before completing your purchase, as making a purchase establishes that you have accepted the T&Cs.

1. We do not offer refunds for booking cancellations or drop-outs.

2. We cannot provide payment transfers from one booking to another.

3. DXB Overload Management holds all rights to grant name changes; if granted, this may incur an additional fee.

4. Name change requests cannot be acknowledged within seven days of an event. Please contact us ASAP if you require a name change or more information.

5. Booking fees are taken to securely manage online payments/card transactions and cannot be refunded.

6. Please note that location, venues, dates, times, and artist entertainment line-ups for our weekender and general events are subject to change at any time. We are not obligated to offer a refund based on the above.

7. Please be advised that once wristbands have been signed for and collected, we will not issue refunds under any circumstances. This policy also applies to clubs, vendors, and local governments. It is essential to understand that the customer is responsible for the wristband upon collection.


​Event Entry & Safety

Please follow all email confirmations for entry to events and instructions provided for the exchange of e-tickets. 

Correlating photos and I.D. to bookings will be required to collect all wristbands and events. Wristband holders are responsible for their wristbands, for the duration of the event. There will be no automatic right of readmission should your wristband become lost or damaged.

All wristbands remain the property of DXB Overload. Our events are strictly for 21 years and older. Unfortunately, anyone under 21 who has purchased a ticket will be refused entry – no refund is applicable. Photo ID systems are implemented at all events.

DXB Overload maintains a zero-tolerance policy for violence, public disorder, drug use, identity theft and credit card fraud. As a result, there are body searches in operation at all our entry points. 

DXB Overload and our venues reserve the right to refuse admission where necessary.

The police co-operate with each event, and their guidance is followed to ensure everyone is always kept safe. You are solely responsible for your behaviour whilst attending our events.

Please abide by the laws of the country you are in when attending our events. DXB Overload provides a safe environment for all our activities and will not be held responsible for accidents and/or injuries occurring whilst on the weekender. On the above basis, we strongly recommend obtaining your own private, medical and travel insurance policy as expected for each circumstance. DXB Overload will not accept liability for any loss or damages to property caused during our events.

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Events Beyond Our Control / Majeure

DXB Overload’s performance under this agreement is subject to change based on varying factors that are beyond our control and or are unavoidable, such as, but not limited to: 

Acts of God or religious acts, war, government regulations, weather disasters, or action, risks to humanity, terrorism, natural or nuclear disasters (fire, chemical and biological included), civil disorder, curtailment of transportation facilities, Digital pandemics, Global/service down outages or any other Information Technology or ill health outbreaks, epidemics, severe diseases and ongoing effects of the outbreaks or any other emergency beyond a party’s reasonable control. Should any of the above occur, making it illegal or impossible for DXB Overload to perform its obligations under this agreement, and as such, Dancehall Overload cannot be held liable or offer any compensation for any losses or damages incurred.


​​Recording
Persons attending DXB Overload events may be filmed, photographed, or recorded as part of the audience. DXB Overload owns this media and may use it for promotional material. By attending the event, you give DXB Overload permission to use this media.


Travelling Overseas

You must have a valid passport and obtain all suitable documentation to travel to and from a foreign country. If you are a non-UK national, not a member of the European Union or require a particular document (Visa), you must respect the customs and currency control regulations of the visiting countries. Should the passenger violate these regulations and cannot continue travel, the passenger must bear the consequences and costs entirely incurred from such a situation. DXB Overload will not be liable under these circumstances.


DXB Overload & GDPR

We are dedicated to being as transparent with you as possible. It is also important to us that we handle all your information with care and give you as much choice and control over the information we collect when you use our services. To be as transparent with you as possible, we have tried our best to break down the different areas where we may collect information from you. Should you require further information, please do not hesitate to contact DXB Overload management who can support you. 


​​​Purchases

If you purchase with us (event ticket, event package or any other goods and services), we will collect only the information necessary to provide you with your purchase. We may also request emergency contact information, physical requirements about your health or similar sensitive information where necessary.

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Promotions & Surveys
We may invite you to participate in competitions, promotions, or surveys. We will need to collect information for you to participate. However, you will have the option to opt out if we collect information from you indirectly.

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Communications

If you contact us through one of the following methods - online forms, social media channels, phone, email - we may keep a copy or record of the correspondence.

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Social Media, Information You Post Online & Reviews 

We might collect information relating to any social media posts or comments you share online about our events that are in the public domain.

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​​​Information we get from third parties

We collect information about you from third parties with whom we work closely so we can deliver the goods or services you have requested. For example, we might work with a ticket rep who will sell you a ticket to our event and collect payment through bank transfer or cash. In those circumstances, they might give us your details so we can provide you with access to the events you bought tickets for or other ancillary services. We also use third-party companies to manage our payment systems or platform; they may collect information directly from you on our behalf.

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​​Other third-party sites 

We might receive information about you from other third parties where you have agreed to them sharing your information with us for specific purposes (such as marketing).


​How we use information that we collect about you 

We may use your information for the following purposes: service and operational purposes.

- to provide you with your event ticket or other goods, services and information that you have requested from us; 

- to manage your entry to our events, including age and identification verification;

- to provide you with customer service and support, deal with enquiries or update you on changes to our events, our platform or other services;

We might contact you by phone to offer assistance if you have entered your contact details on our platform to purchase our events but have not completed your purchase;

- to improve and update our platform and to make sure that content from our platform is presented to you most effectively and optimally (please view the specific cookies section for more information);

- to carry out aggregated and anonymised research about general engagement with our events, platform and other goods and services, and

- to allow us to monitor access to and attendance at our events for health, safety and security purposes. 

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Marketing Purposes

We may use your information by email, SMS, and phone for marketing purposes. We will allow you to choose whether we contact you for marketing purposes and respect your choices at every stage.

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Legal Purposes

We may use your information to enforce our legal rights and protect the rights, property, or safety of our employees and other third parties.

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How do we look after your information and how long do we keep it for 

We use appropriate technological and operational security measures to protect your information against unauthorised access or unlawful use. However, information transmitted over the Internet can be insecure, which means we cannot guarantee its security. We will keep your information for as long as is necessary to provide you with the services that you have requested from us to market to you (if applicable), to enforce or defend our legal rights, or by any legal obligations to which we might be subject.

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Your rights and choices over the information we hold about you 

You have certain rights in respect of the information that we hold about you, which we value. These rights include:

- the right to ask us not to use your data for marketing purposes (remember, you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing communication you receive or contact us using the details below);

- you have the right to request access to the information that we hold about you. If you believe our information about you is wrong, you can ask us to correct it. You may exercise your rights above by contacting us using the details below.

- your information is stored securely online. It is collected for the specified, explicit, and legitimate purposes of identifying you, making contact where needed, and completing your transactions with us. This information will only be passed onto third parties with your consent and will not be processed in a manner incompatible with the above-stated purpose. 


We may change these terms and conditions, privacy, and cookies statements from time to time. We will post any changes to our platform or notify you of any material changes by email. Any changes will come into effect the next time you engage with us after the changes have been notified.

DXB OVERLOAD Terms & Conditions

BY PURCHASING A TICKET, THE TICKET HOLDER (YOU) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF SALE SPECIFIED HEREIN AND ANY OTHER PROVISION AS MAY BE SPECIFIED FROM TIME TO TIME BY US, THE EVENT ORGANISER OR THE OWNER OF THE TICKETING PLATFORM (EVENTCUBE).

EVENT TICKETS ARE NON-TRANSFERABLE AND NON-REFUNDABLE EXCEPT IN THE INSTANCE OF EVENT CANCELLATION. IF AN EVENT IS CANCELLED, YOU WILL BE ENTITLED TO A REFUND OF THE TICKET PRICE LESS THE BOOKING FEES AND ANY OTHER CHARGES WHICH WE CANNOT RECOVER.

We sell paper or e-tickets (Tickets) for events advertised on websites owned and operated by us from time to time (Events) using Eventcube's 'Ticket Mechanic'. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.

The party who organises and provides the Event is the Event Organiser

1. YOUR RELATIONSHIP WITH THE EVENT ORGANISER (DXB OVERLOAD)

  1. The Ticket is issued subject to the Event Organiser's terms and conditions found on its website, at the box office, or in the Terms & Conditions of entry to any on-line Event (Event Organiser T&Cs)
  2. If you breach any of the Event Organiser T&Cs or behave in an unacceptable manner (see Section 4 below), the Event Organiser is entitled to refuse you entry to the Event.
  3. The Event Organiser may alter or vary the Event due to circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets.

2. YOUR RELATIONSHIP WITH EVENTCUBE

  1. EVENTCUBE WILL NOT BE RESPONSIBLE FOR ANY REFUNDS TO TICKET HOLDERS
  2. Your use of the Eventcube website to purchase Tickets, and the transmission of your personal data to Eventcube to enable the purchase of Tickets is subject to the terms of Eventcube's privacy policy: https://www.eventcube.io/legal/privacy-policy
  3. You acknowledge that Eventcube may store and transmit your personal data in accordance with its Privacy Policy.

3. YOUR TICKETS

  1. Once your Tickets are issued (in paper or electronic form), it is your responsibility to keep them safe. We will not be responsible for Tickets which have been lost, stolen or destroyed.
  2. E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
  3. The general limit for ticket purchases for an individual ticket release for an Event is 6, and this may be lowered in certain circumstances. This policy is in effect to discourage unfair ticket buying practices.
  4. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel Tickets purchased in excess of this number without prior notice.
  5. Multiple tickets orders cannot be split. The primary Ticket holder must be present to enter the Event with E-tickets.
  6. If you are splitting barcoded E-Tickets you may print out each barcode separately and provide the other parties with relevant identification details, however entry will be entirely at the discretion of the Event Organiser.
  7. We try and ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of Tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Ticket purchase at the correct price (and credit or debit your account as applicable) or cancelling your Ticket purchase. If we are unable to contact you, you we may treat the Ticket purchase as cancelled.
  8. It is your responsibility to ensure that your Ticket purchase contains the correct information. We are not responsible for correcting information which you have provided, however we will use all reasonable efforts to remedy errors where possible.
  9. UNLAWFUL RESALE OF TICKETS IS STRICTLY PROHIBITED. IF WE REASONABLY SUSPECT THAT TICKETS HAVE BEEN PURCHASED FOR UNLAWFUL RESALE, WE MAY CANCEL THE RELEVANT TICKETS WITHOUT ANY RIGHT TO COMPENSATION OR REFUND.

4. ADMISSION TO THE EVENT

  1. The Event Organiser reserves the right to refuse admission, and to request any Ticket Owner to leave the venue (including an on-line venue) at any time for reasons of public safety. This includes, but is not limited to: (i) crowd surfing and moshing; (ii) aggressive behaviour; (iii) acting under the influence of alcohol or drugs; (iv) carrying an offensive weapon; (v) failure to comply with any measures put in place to combat the spread of Covid-19, and/or (vi) any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners´ terms and conditions. You will not be entitled to a refund.
  2. A Ticket Owner may be asked to leave an on-line event for failing to observe the acceptable use policy for the relevant Event.
  3. The Event Organiser reserves the right to refuse re-admission to any person not in possession of a Ticket or the retained portion of the Ticket.
  4. Latecomers may be admitted at a suitable point in the performance at the discretion of the Event Organiser.
  5. You acknowledge that there may be security checks at any venue.

5. EVENT CANCELLATION

  1. If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify YOU of the cancellation once we have received the relevant authorisation from the Event Organiser, however we do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
  2. Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, you will be offered seats at the rescheduled Event/s (subject to availability) up to the face value of the Tickets or, if you are unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the ticket price.
  3. Refunds for Tickets purchased prior to the date of the original Event will be given up to their face value. If an Event takes place over several days and only one day is cancelled, you will be entitled to a pro-rata refund.
  4. IF THE EVENT IS RESCHEDULED, THE EVENT ORGANISER MAY SET REFUND LIMITATIONS.
  5. Ensure you check all "Event Specific Terms & Conditions" at the top of this page for refund policies.

6. PHOTOGRAPHY & VIDEO RECORDING

  1. You must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The Event Organiser reserves the right to confiscate any unauthorised audio, video and photographic recordings.
  2. You consent to filming and sound recording as members of the audience (at a venue or on-line).

7. LIABILITY

  1. Personal arrangements including travel, accommodation or hospitality relating to an Event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the Event Organiser's liability to you in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by you.
  2. Subject to Section 7.3, neither we, Eventcube or the Event Organiser (Event Partners) will be responsible for any loss, injury or damage to any person (including you) nor property howsoever caused.
  3. Nothing in these Terms and Conditions seeks to exclude or limit our or the Event Partners' liability for death or personal injury caused by our or the event partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

8. FORCE MAJEURE

  1. Force Majeure Event means any circumstance not within a party's reasonable control including, without limitation:
    1. acts of God, flood, drought, earthquake or other natural disaster;
    2. epidemic or pandemic;
    3. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relation;
    4. nuclear, chemical or biological contamination or sonic boom;
    5. any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
    6. collapse of buildings, fire, explosion or accident; and
    7. interruption or failure of utility service.
  2. If the Store Owner is prevented, hindered or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event, it shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

9. DATA PROTECTION

  1. If you book Tickets with us, we will hold your name, address and other personal data in our database, subject at all times to our Privacy Policy. If you wish to make any requests regarding your personal data, please email support.

10. GENERAL

  1. The Event Partners and their affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act).
  2. Except as provided above, these Terms and Conditions do not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
  3. These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

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